Grievance Case Summary
| Case Reference: | HCSA-GM-2022-01 |
| Grievance Raiser: | Musim Mas Holdings Pte Ltd |
| Member Respondent: | Mighty Earth |
| Date Complaint(s) Submitted: | 22nd December 2021 |
| Date Complaint(s) Accepted: | 13th May 2022 |
| Location of Complaint: | N/A |
| Case Status: | Active |
| Grievance Allegation(s): | Breach of: i. HCSA Membership Requirement Code of Conduct Version 2 dated 20/12/2016 – Page 6 Grievance Resolution “Members will seek to resolve grievances directly with other member organisations in a timely fashion and will not make unsubstantiated allegations of breaches against other members.” ii. HCSA Communication and Claims Guide dated 28/01/2021 – Page 11 Communications Risk Management Members will – normally in advance of publication – share information to the affected member and the HCSA secretariat on external communications on HCS Approach-related issues or other issues that may indirectly impact the reputation of HCSA or other members directly. |
Grievance Case Timeline
| Date | Event / Activity | Document |
|---|---|---|
| 22 Dec 2021 | HCSA receives grievance letter and complaint form from Complainant | |
| 28 Jan 2022 | Complaint deemed Complete by HCSA Grievance Unit | |
| 13 May 2022 | Complaint is formally Accepted by HCSA Grievance Unit | Complaint |
| 20 May 2022 | Member Respondent notified of the accepted complaint | |
| 20 May 2022 | Complaint record and case tracker published on the HCSA website | |
| 20 June 2022 | Member Respondent’s Response to the Complaint received by the Grievance Unit | (To be updated) |