Grievance Case HCSA-GM-2022-01

Grievance Case HCSA-GM-2022-01

HCSA Grievance Summary

Case Reference:HCSA-GM-2022-01
Grievance Raiser:Musim Mas Holdings Pte Ltd
Member Respondent:Mighty Earth
Date Complaint(s) Submitted:22nd December 2021
Date Complaint(s) Accepted:13th May 2022
Location of Complaint:N/A
Case Status:Closed
Grievance Allegation(s):

Breach of:
i. HCSA Membership Requirement Code of Conduct Version 2 dated 20/12/2016  – Page 6 
Grievance Resolution  
“Members will seek to resolve grievances directly with other member organisations in a timely fashion and will not make unsubstantiated allegations of breaches against other members.” 

ii. HCSA Communication and Claims Guide dated 28/01/2021 – Page 11 
Communications Risk Management  
Members will – normally in advance of publication – share information to the affected member and the HCSA secretariat on external communications on HCS Approach-related issues or other issues that may indirectly impact the reputation of HCSA or other members directly.

Grievance Case Timeline

DATEEVENT / ACTIVITYDOCUMENT
22 Dec 2021HCSA receives grievance letter and complaint form from Complainant 
28 Jan 2022Complaint deemed Complete by HCSA Grievance Unit 
13 May 2022Complaint is formally Accepted by HCSA Grievance UnitComplaint
20 May 2022Member Respondent notified of the accepted complaint 
20 May 2022Complaint record and case tracker published on the HCSA website 
20 June 2022Member Respondent’s Response to the Complaint received by the Grievance UnitResponse
16 March 2023Grievance Panel members convened for the Mighty Earth_Musim Mas Grievance Case.  
1 Jun 2023Grievance Panel members first meeting on developing the Case Plan 
20 Jun 2023 Case Plan finalised and the summary shared with complainant and defendant via official letter to both parties.

Grievance Unit’s letter to both parties

Grievance Panel’s letter to HCSA Executive Committee

10 July 2023 Musim Mas and Mighty Earth responded to queries from the Grievance Panel.

Response from Musim Mas

Response from Mighty Earth

15 August 2023Grievance Panel sends 2nd letter to HCSA Executive CommitteeGrievance Panel’s 2nd letter to HCSA EC
15 August 2023Grievance Panel sends letter to HCSA SecretariatGrievance Panel’s letter to HCSA Secretariat
22 August 2023HCSA Executive Committee responded to Grievance Panel’s 2nd letterHCSA EC’s response to 2nd letter
22 August 2023HCSA Secretariat responded to Grievance Panel’s letterHCSA Secretariat response to letter
31 August 2023Grievance Panel’s Final Decision shared to both parties.Final Decision
5 October 2023Grievance Panel’s Case Closure letter shared to Grievance Unit and both parties.

Case closure letter to Grievance Unit

Case Closure letter to both parties

12 October 2023Case Closed