Grievance Mechanism

The HCSA Grievance Mechanism sets out the process to ensure a timely, independent and effective resolution of complaints against HCSA members for allegations of breaches of the HCSA Code of Conduct or the application of the HCSA methodology.

It exists to escalate concerns that cannot be resolved between the relevant parties, or when the resolution proposed by the HCSA member is not recognised as a mutually agreed outcome by the affected parties.

It was developed to be in line with the UN Guiding Principle on Business and Human Rights, such as being accessible, predictable, equitable and transparent providing for continuous learning and dialogue and ‘rights-compliant’, meaning it should ensure outcomes and remedies accord with internationally recognised human rights.

It is intended to enable rapid escalation of the grievance with HCSA members in a way that: addresses problems; reaches agreement on procedures to resolve the grievance including via the organisation’s or company’s own mechanisms or relevant judicial mechanisms; or avoids grievances escalating and becoming conflictual.

Download the HCSA Grievance Mechanism Guidance:

HCSA Grievance Mechanism

Who can raise a complaint?

A ‘Grievance Raiser’ can be any individual or collective, such as a business entity, union, non-profit organisation or other stakeholder.  More than one Grievance Raiser can contribute to the submission of a complaint and a third party may also file a complaint on behalf of others if there is clear, written evidence that they are authorised to do so.

How to submit a complaint?

A Grievance Raiser can file a complaint in the language of their choice via this online form or download the Grievance Mechanism Complaint Form and email to the HCSA Secretariat info@highcarbonstock.org or send a hard copy – details in the form.

Please note this grievance case was received prior to the launch of the HCSA Grievance Mechanism and was investigated under the HCSA Interim Grievance Resolution Procedure.

Active HCSA Grievance Cases

CASE REFERENCEGRIEVANCE RAISERDEFENDANTLOCATIONSTATUSDATE FILED
HCSA-GM-2018-01Milieudefensie, Sustainable Development Institute & Friends of the Earth USAGolden Agri Resources (GAR)LiberiaActive21 Aug 2018
CASE
REFERENCE
GRIEVANCE RAISERDEFENDANTLOCATIONSTATUSDATE FILED
HCSA-GM-
2022-01
Musim Mas Holdings Pte LtdMighty EarthN/AClosed22 Dec 2021

Grievance Raiser:
Milieudefensie, Sustainable Development Institute & Friends of the Earth USA

Defendant:
Golden Agri Resources (GAR)

Location:
Liberia

Status:
Active

Date filed:
21 Aug 2018

Please note this grievance case was received prior to the launch of the HCSA Grievance Mechanism and was investigated under the HCSA Interim Grievance Resolution Procedure.

Grievance Raiser:
Musim Mas Holdings Pte Ltd

Defendant:
Mighty Earth

Location:
N/A

Status:
Active

Date filed:
22 Dec 2021