The Social Requirements helpdesk is a new HCSA resource that assists companies, communities and rightsholders with queries about how to apply the Social Requirements wherever they are used.

The HCSA team will respond to every enquiry, but please be aware we cannot provide answers for specific cases that require in-depth knowledge of the local context, or those linked to an ongoing grievance, complaint or assessor evaluation.

The team will contact you within five working days to acknowledge your question – and aims to provide a full response within 20 working days.