Call for Expressions of Interest for HCSA Grievance Panel Members

Following the publication of the new Grievance Mechanism (HCSA GM), the HCSA seeks expressions of interest from suitably qualified experts interested in fulfilling the role of Grievance Panel member.

When a complaint is received and accepted, an independent, three-person, ad hoc Grievance Panel is convened to process it. Grievance Panels act as the ultimate decision-makers of the HCSA GM.

Suitable candidates are shortlisted and later contacted by HCSA to form ad hoc Grievance Panels should complaints be submitted to the HCSA Secretariat and need processing under the HCSA Grievance Mechanism.

For more information, download the Terms of Reference for this tender here.

If you have the relevant experience and are interested, please send a letter outlining relevant experience to the HCSA Secretariat at For all queries relating to this call please also contact

It is to be noted that English will be used as the working language in the resolution process of the Complaint under review under the HCSA Grievance Mechanism.